Business as usual at Rocket!
It seems like every business has been caught unprepared for the extreme weather conditions we’ve all experienced recently – it’s funny how a few inches of snow can be the difference between a business running as normal, and total chaos!
For Rocket this was ten times as noticeable – as a call answering service provider, we are open 24 hours a day come rain or snow, so our Rocketeers were able to help hundreds of snowed-in companies by handling their calls and keeping their businesses open. As well as logging employee absences our dedicated staff took catalogue requests, product orders, important messages and sales enquiries as usual.
For those who don’t know, Hampshire was hit especially badly by the snow, which affected most of Rocket’s employees – but we didn’t let that stop us! Our local Rocketeers trekked in through the snow, but others of us were totally snowed in, unable to drive or take public transport. But where trains and cars failed us, Rocket’s founder and director Mike Relf came to the rescue by volunteering as taxi driver for the day, and personally collecting our employees in his 4×4!
I can proudly say that the Rocketmobile (aka Mike’s Landrover!) managed to get us all to and from our offices in Fleet when many other offices were unable to open, ensuring that we continued our 24/7 service and continued to give our clients’ customers the first rate customer service they have come to rely on. For our clients, the ability to divert their calls to Rocket gave them peace of mind that they weren’t missing out on business, even if they couldn’t physically get to the office.
Just like those few inches of snow, Rocket’s 24 hour call handling was the difference between total chaos and business as usual for many companies. So thanks again to our dedicated staff, for keeping things running smoothly even when the weather had other plans!
